Our Refund Policies


ITEN Travels and Migrations Limited is an indigenous immigration consulting firm with good name all over Nigeria, Canada, United Kingdom and United States of America and we deliver according to promises.

We are an immigration Consulting firm and We provides fee-based services in addition to the official government charges to advise, assist and represent our clients through the often-complex visa application process.
All decisions for granting of a visa remain with the Government subject to lodging a valid application using the free forms available on the Government website and meeting the relevant criteria.

ITEN Travels and Migrations Limited is not affiliated with any Government of any Country and act independent in the interests of our clients.
With a goal to remove hurdles of documentations to meet with the government requirements, ITEN Travels is commenced.


The following are the refund policies governing our services.

We understand that clients may become impatience after payment is done,
When payment of 60% is done, procurement of documents starts immediately,
Request for refund in this scenario are never attended to, and in a case whereby clients are not satisfied about our processing time (which would have been communicated to every clients before documents procurement starts) ITEN Travels and Migrations will not go into any agreement with such people. therefore it become a mandatory that all clients signed an agreement with the company having understood that payment made for documents procurement are not reversible except visa fees if documents are not already submitted to the embassy for visa processing.

Clients may be also be advised to look for another travel or immigration consultant that would handle their documentations for them in a case they are not satisfy with our time and guidelines.

We have therefore place the following refund policies which are highlighted below and these are


Refund requests are considered valid up to 31 days from date of payment, no exceptions. and this shall be responded to if documentations have not started.
To request for a refund, Clients are advised to first review this policy and then send us an email to support@itentravels.ca with details of your request and supporting documents if any.

Refund requests are processed in the order in which they are received, and you will have the opportunity to provide ITEN Travels with all the necessary details required to process any refunds that fall within the acceptable periods.

  • Refund Updates and Modifications

ITEN Travels reserves the right to modify this Refund Policy at its own discretion without informing any applicants or requesting an approval from anyone, or against any client it believes is abusing this Refund Policy, and in some cases reserves the right to refuse refunds if refund policy abuse is detected.

Any such revision or change will be binding and effective immediately after posting of the revised Refund Policy.
Therefore clients are advised to always review our Refund Policy in its entirety.

  • Refunds

ITEN Travels and Migrations Limited is an immigration consulting firm and not a travel agency, there are differences between travel agencies and immigration consulting firms,
Immigration Consulting forms deals directly with the government and in some cases with some other third parties while travel agencies duties are tied to flight and ticketing agencies.

Therefore refunds for documentations which has been done and submitted are not reversible from the government and or third parties in some cases, and for this case No refunds request from any clients will be considered in any circumstances whatsoever by the company, if the client does not indicate interest to drop or opt out before documentation starts

Refunds can be given for registration of tourism programs if the client indicates to drop out from the program within 31 days of registration and payment, and at this stage, only conference or events ticket paid by the firm will not be refunded except for the other additional options added to the events which the payment has been paid by the client.


Cancellation of processed documents before application submission are subject to the companies terms and conditions. Procurement charges for any documents is thereby strictly non-refundable, and the refund is only applicable to visa fee (if not already paid to embassy) but other supporting documents charges will not be refunded.


By submitting registration to any of our services, Clients automatically agrees and accept the terms stated in the policy above, and no bending shall be accepted after the signing and agreement of both parties as it becomes a bind.

[ These Policies and Terms are registered, signed and governed by the law of Government of Canada. ]
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